FAQs

What is your return policy?
Our return policy allows for returns within 14 days of receiving the item, provided the jewelry is in its original condition and packaging. Please review our return policy for more details：Refund policy
How long does shipping usually take?
Shipping times may vary depending on your location. Typically, orders are processed within 1-2 business days, and shipping takes an additional 4-9 business days. Please refer to our shipping policy for specific details：Shipping policy
Do you offer international shipping?
Yes, we offer international shipping. The price of the product includes customs duty, please feel free to buy.
Can I track my order?
Yes, once your order is shipped, we will provide a tracking number that you can use to track your package's progress.
Can I make changes to my order after it has been placed?
We strive to process orders quickly; therefore, once an order is placed, it may not be possible to make changes. For any order-related inquiries, please contact our customer support as soon as possible. If an order has not been confirmed for shipment, we will do our best to make changes for you. If an order has already shipped, it may not be possible to make changes. Thank you for your understanding.
Do you offer discounts or promotions?
Yes, we periodically offer discounts and promotions. Please sign up for our newsletter or follow our social media channels to stay updated on our current offers.
How can I contact customer support?
You can reach our customer support team through email, live chat on our website, or by phone. Please visit our Contact Us page for all contact details.
What payment methods do you accept?
We accept a variety of payment methods including credit/debit cards, PayPal. please select your preferred payment method during the checkout process.
What types of cups do you offer at CETRUA MUG?
CETRUA MUG offers a wide variety of cups including mugs, glassware, tumblers, and more, each uniquely designed to suit different preferences.
How often do you introduce new cup designs?
We regularly introduce fresh and innovative cup designs to our collection, ensuring there's always something new to discover at CETRUA MUG.
Do you offer customization services for cups?
Yes, we provide customization services for cups, allowing you to create a personalized and one-of-a-kind cup design.
Are the cups at CETRUA MUG made of eco-friendly materials?
We strive to offer environmentally friendly options, and many of our cups are made from sustainable and eco-conscious materials.
Do you sell special edition cups or limited collections?
Yes, we do release special edition cups and limited collections from time to time, so be sure to check back regularly for exclusive designs.
Can I find cups suitable for gifting occasions at CETRUA MUG?
Absolutely, our selection includes a range of cups perfect for gifting, whether for birthdays, holidays, or any special occasion.
Are the designs on the cups at CETRUA MUG handcrafted or printed?
Our cups feature a combination of handcrafted designs and printed patterns, each meticulously created to ensure quality and uniqueness.
Is there a loyalty program for frequent cup buyers?
Yes, we have a loyalty program for our valued customers, offering exclusive benefits and discounts to those who frequently purchase cups from CETRUA MUG.
Can I find cups featuring famous characters or brands at CETRUA MUG?
We occasionally offer cups featuring popular characters or brands, adding a touch of nostalgia and fun to our collection.
What materials are your jewelry pieces made of?
Our jewelry pieces are made from a variety of materials, including precious metals, such as gold and silver, as well as gemstones and diamonds. This is mentioned in the details under each item, where you can find the answer.
Do you offer customization options for cups?
Yes, all of our cups offer customization options. All exclusive customized styles require prior contact with us to confirm if the style is customizable. The prices of customized products vary, and some customized products are more expensive. Please contact our customer support for more information.
How can I properly maintain my cup?
It cannot be used in the dishwasher or microwave, only hand washed. This product is made of ceramic to avoid collision and is fragile and prone to cracking.